BDCOM Online Limited

Designation: Network Support Engineer (12 June 2022 – 20 December 2022)

Company: BDCOM Online Limited.

Department: Helpdesk (NOC)

Responsibilities:

• Monitoring existing client network through NMS, Nagios, Cacti, ATA, VTS, SolarWinds, and Orion

• Responding to customer inquiries, and complaints and providing initial technical support via phone and mail

• Keep track of customer complaints through the ticketing system and resolve them with proper escalation and troubleshooting processes.

• Providing remote support to on-site engineers and end-users during network device installation.

• Providing Physical support to Corporate client or Bank

• Performing networking device (Router, Switch, and Wireless AP) configuration.

• Maintaining all network documentation for hardware configuration.

• Providing layer 2 & 3 Data connectivity troubleshooting.

• Evaluation of problem category and escalating to respective stakeholders